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What happened

Citadel attempted to bind a third-party identity to your account but the round-trip didn't complete. The most common cause is the consent dance being interrupted (closed tab, revoked consent at the provider screen, slow network).

What to try

  • Retry from Settings → Profile → Linked accounts. Most transient failures resolve on a fresh attempt; the original click may have timed out before reaching the provider.
  • If you reach the provider's consent screen and decline, the link is intentionally aborted. Re-attempting and approving completes the flow.
  • If the failure is consistent across retries, check identity_email_mismatch and identity_already_linked — those two codes carry more specific guidance and are the most common underlying causes.
  • If none of the specific cases fit, contact support. Quote E-identity_link_failed and the provider you tried so we can inspect the audit chain.